Resolved -
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident.
The service has stabilized, and monitoring confirms that normal transaction processing has resumed.
Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: 07:00 GMT on June 08, 2026
Impact: -The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech.
Next Update: This is the final notification.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Jun 9, 17:33 UTC
Monitoring -
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident.
We are still monitoring the issue closely to ensure the issue is fully resolved.
Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech.
Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: TBD
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Jun 8, 05:35 UTC
Update -
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: EPS-38698 & INC25925193
Jun 8, 00:53 UTC
Identified -
We have identified the issue affecting the transaction processing for clients/processors in North America.
The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchants processing through Paymentech/Smartpay may experience some latency.
Reported Start Time: 20:00 GMT on June 07, 2026
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Resolved -
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Resolved -
The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: TBD Reported End Time: 02 June 2026 2:49 GMT
Impact: Merchants are now able to process refund
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Identified -
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days.
Impact: Merchants are unable to process refunds, delaying the return of funds to customers.
Reported Start Time: TBD
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.