Digital Partner Ecosystem Disruption
Incident
Report for Cybersource
Resolved
The service disruption experienced by the Digital participant, which may have impacted some users’ ability to submit support inquiries and service requests, has been resolved.
Cybersource systems continued to operate normally throughout the incident, and no issues were identified within Cybersource as contributing to the disruption.
Reported Start Time: 16:17 GMT on November 14, 2026
Reported End Time: 02:55 GMT on November 14, 2026
Impact: Merchants are now able to submit support inquiries and service requests through the impacted digital partner service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Cybersource systems continued to operate normally throughout the incident, and no issues were identified within Cybersource as contributing to the disruption.
Reported Start Time: 16:17 GMT on November 14, 2026
Reported End Time: 02:55 GMT on November 14, 2026
Impact: Merchants are now able to submit support inquiries and service requests through the impacted digital partner service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Identified
Cybersource is aware that a Digital participant is experiencing a service disruption that may be impacting some users ability to submit support support inquiries and service requests.
Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident.
We will continue to provide updates until the issue is mitigated.
Reported Start Time: 12 November 2026 16:17 GMT
Impact: Merchants submitting support inquiries or service requests may see delays due to a digital partner ecosystem issue. Some merchants may be not receiving email OTPs, and this may be the same for the SMS option when they try to verify via Business Center. As a workaround for now, merchants can submit tickets via the Support Center (https://support.visaacceptance.com/) or contact their TAM or contact their direct Customer Support representative.
Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident.
We will continue to provide updates until the issue is mitigated.
Reported Start Time: 12 November 2026 16:17 GMT
Impact: Merchants submitting support inquiries or service requests may see delays due to a digital partner ecosystem issue. Some merchants may be not receiving email OTPs, and this may be the same for the SMS option when they try to verify via Business Center. As a workaround for now, merchants can submit tickets via the Support Center (https://support.visaacceptance.com/) or contact their TAM or contact their direct Customer Support representative.
Investigating
Cybersource is aware that a Digital participant is experiencing a service disruption that may be impacting some users ability to submit support support inquiries and service requests.
Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident.
We will continue to provide updates until the issue is mitigated.
Reported Start Time: 12 November 2026 16:17 GMT
Impact: Merchants submitting support inquiries or service requests may see delays due to a digital partner ecosystem issue. As a workaround for now, merchants can submit tickets via the Support Center (https://support.visaacceptance.com/) or contact their TAM or contact their direct Customer Support representative.
Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident.
We will continue to provide updates until the issue is mitigated.
Reported Start Time: 12 November 2026 16:17 GMT
Impact: Merchants submitting support inquiries or service requests may see delays due to a digital partner ecosystem issue. As a workaround for now, merchants can submit tickets via the Support Center (https://support.visaacceptance.com/) or contact their TAM or contact their direct Customer Support representative.
This incident affected: Corporate and Support Web Sites (Support Center).