Chase Paymentech Settlement/Batching Disruption
Update - Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.

Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.

Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.

We appreciate your patience and will share further updates as appropriate.

Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.

Reported Start Time: 20 April 2026

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25223058
Apr 24, 2026 - 23:06 UTC
Investigating - Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.

Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.

Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.

We appreciate your patience and will share further updates as appropriate.

Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.

Reported Start Time: 20 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25223058
Apr 24, 2026 - 22:22 UTC
Tokenization Service Disruption
Monitoring - The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal.

Reported Start Time: 11:29 GMT, 17 April 2026
Reported End Time: 23:30 GMT, 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25105032
Apr 18, 2026 - 00:27 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard.

Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE].

Reported Start Time: 11:29 GMT on 17 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 17, 2026 - 23:12 UTC

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Acceptance Devices Database Maintenance Apr 27, 2026 22:00 - Apr 28, 2026 00:00 UTC

On Monday 27th of April 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 22:00 GMT.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
Posted on Apr 22, 2026 - 11:37 UTC
Apr 26, 2026

No incidents reported today.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Omnipay Service Disruption
Resolved - The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:24 April 2026 10:55 GMT
Reported End Time:24 April 2026 11:36 GMT

Impact: Customers are now able to use Omnipay services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25215108
Apr 24, 13:06 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Omnipay transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.


Reported Start Time: 24 April 2026 10:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25215108
Apr 24, 11:40 UTC
Business Center Notification - Service Disruption
Resolved - The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 30 March 2026
Reported End Time: 22 April 2026

Impact: Customers are now able to receive OTPs as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25157392
Apr 24, 01:01 UTC
Monitoring - Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected.

We are monitoring closely to ensure the issue is resolved.

Impact: Some merchants may receive delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions.

Reported Start Time: 20 April 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25157392
Apr 22, 00:31 UTC
Apr 23, 2026

No incidents reported.

Apr 22, 2026
Merchants Intermittently not receiving OTP Login e-mails
Postmortem - Read details
Apr 24, 19:02 UTC
Resolved - The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 22 April 2026 at 01:57 GMT
Reported End Time: 22 April 2026 at 21:45 GMT

Impact: Merchants are now receiving an OTP login e-mail as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25174444
Apr 22, 22:18 UTC
Update - We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal.

Reported Start Time: 22 April 2026

Next Update: Within 120 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25174444
Apr 22, 20:00 UTC
Investigating - Cybersource is aware of an intermittent issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal.

Reported Start Time: 22 April 2026

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd
Apr 22, 18:12 UTC
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Payment Services Disruption
Resolved - The issue affecting VPC Service is fully resolved.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Impact: Customers are now able to use VPC as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:NC25100902
Apr 18, 17:49 UTC
Update - Cybersource was aware of a service disruption that may have prevented certain transactions from being processed.

After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements.

No issues have been identified within Cybersource to attribute to this issue.

Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 20:52 UTC
Monitoring - The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use VPC as normal.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 19:07 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with payment processing services via VPC.

Reported Start Time: 08:10 GMT on 17 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 18:48 UTC
Apr 17, 2026
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
EBC Meta Key Display Issue
Postmortem - Read details
Apr 14, 08:19 UTC
Resolved - The issue affecting Key Management UI within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: TBD
Reported End Time: 13 April 2026 at 15:09 GMT

Impact: Merchants affected by this display issue may have inadvertently removed existing MID associations when updating their Meta Key configuration. This issue has been resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25023383
Apr 13, 15:42 UTC
Identified - We have identified an issue where some merchants are seeing only the first 25 MIDs associated with a Meta Key linked/enabled in the Key Management UI (User Interface) for editing.

Due to this limitation, when merchants add or modify MIDs during an editing session, only the MIDs linked/enabled to the Meta Key in the UI are preserved upon Save. As a result, any previously linked MIDs that are not enabled, (and therefore unchecked), may be unintentionally removed from the Meta Key.

We appreciate your patience as we work urgently to implement a mitigation.

Impact:
Merchants affected by this display issue may inadvertently remove existing MID associations when updating their Meta Key configuration. Merchant would need to r-add the complete list.

Reported Start Time: TBD

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD
Apr 12, 12:59 UTC
Acceptance Devices Service Disruption
Postmortem - Read details
Apr 14, 10:00 UTC
Resolved - The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 01 April 2026, 14:27 GMT
Reported End Time: 09 April 2026, 21:24 GMT

Impact: Customers are now able to use (Acceptance Device services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: EPS-37302
Apr 13, 09:49 UTC
Monitoring - The issue affecting Acceptance Device services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Device services as normal.

Reported Start Time: 1 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37302
Apr 10, 07:15 UTC
Identified - We have identified the issue affecting Acceptance Device services. and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time: 1 April 2026

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37302
Apr 9, 09:24 UTC
Update - We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.

This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.

We appreciate your patience as we work to resolve the issue.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time:1 April 2026

Next Update: As status changes or additional information is provided.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD
Apr 8, 18:13 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR.

This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices.

Reported Start Time:1 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD
Apr 8, 17:25 UTC
Apr 12, 2026
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