Resolved -
The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT
Impact: Customers are now able to process the payments as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Resolved -
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 2 February 2026 Reported End Time: 19 February 2026 at 00:00 GMT
Impact: Clients are now able to use the "Visualize" function while accessing the Case Management as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Identified -
We have identified the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: As Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.