Resolved -
The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT
Impact: EBC Search Functionality is now working as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Investigating -
Cybersource is aware of an issue that is currently affecting EBC Search Functionality.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors.
Reported Start Time: 01 September 2026 14:30 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Resolved -
The issue affecting CyberSource CAS Merchant Sign Up Services in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 24 July 2026 Reported End Time: 26 August 2026
Impact: Users are now able to use the Sandbox Sign Up pages on CyberSource and Visa Acceptance as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Update -
We appreciate your patience as we continue working to mitigate the issue impacting CyberSource CAS Merchant Sign Up Services.
Our teams are actively investigating the issue and implementing measures to restore normal service. We will provide further updates as they become available.
Investigating -
Cybersource have observed a recurrence of the previously reported issue impacting Cybersource Access Control Server (CAS) merchant sign up.
Our teams are actively investigating and implementing mitigation measures to restore normal service.