Business Center Service Disruption - Case Management Service
Update - Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: As Current Status Changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23998598
Feb 05, 2026 - 09:36 UTC
Update - Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211
Feb 05, 2026 - 08:13 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211
Feb 05, 2026 - 07:21 UTC

About This Site

We use this page to communicate service availability and status for Cybersource. Subscribe to get real-time updates via Email, SMS.

For more information on our Status Page and how to use it, see our support article: Status Page

API Connection/Endpoints Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites Operational
Corporate Site Operational
Developer Center Operational
Status Page Operational
Support Center Operational
Payment Gateway Processing Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bambora (Payworks) Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Barclays Merchant Services (HISO) Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Citibank India Operational
Comercio Latino Operational
Concardis (Payworks) Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
Global Payments UCP (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Payment Services Operational
Account Updater Operational
Alternative Payments Operational
Acceptance Devices Operational
Customer Invoicing and Pay by Link Operational
Digital Payments Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing Operational
Secure Storage Operational
Tax Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration Operational
Portals Degraded Performance
Access/Login - Business Center Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Degraded Performance
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Operational
Acceptance Devices - Business Center Operational
Acceptance Devices - Gateway Manager Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications Operational
Sandbox/Testing Environment Operational
API Connection/Endpoints Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 17, 2026

No incidents reported today.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
Barclays Merchant Services Disruption
Resolved - Cybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing.

The issue has now been fully resolved.

No issue identified within Visa System.

Reported Start Time: 00:32 GMT on 14 February 2026
Reported End Time: 02:18 GMT on 14 February 2026

Impact: Users may experience payment processing error messages during the impact window.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24146640
Feb 14, 02:50 UTC
Feb 13, 2026

No incidents reported.

Feb 12, 2026
Multiple Service Disruption
Resolved - The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:16:18 GMT 12 February 2026
Reported End Time: 16:23 GMT 12 February 2026

Impact: Customers are now able to use these services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24117348
Feb 12, 23:28 UTC
Monitoring - An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions.

Impact: The issue has been mitigated, and customers are now able to use these services as normal.

Reported Start Time: 16:18 GMT 12 February 2026
Reported End Time:16:23 GMT 12 February 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24117348
Feb 12, 17:07 UTC
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Business Center - Acceptance Device Service Disruption
Postmortem - Read details
Feb 10, 00:00 UTC
Resolved - The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:03 February 2026 at 07:00 GMT

Reported End Time: 05 February 2026 at 07:30 GMT

Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC23957563
Feb 5, 11:34 UTC
Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563
Feb 4, 19:00 UTC
Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to resolve the issue.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563
Feb 4, 18:00 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Feb 4, 17:01 UTC
Feb 4, 2026
Feb 3, 2026
Acceptance Devices Payworks Webhook Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:00 UTC
Scheduled - On Tuesday 3rd of February 2026, we will be implementing planned maintenance to the Acceptance Devices Platform between 6:00 to 7:00 GMT.

The public keys of the Acceptance Devices Payworks Webhook functionality will be rotated. We do not expect any downtime of the Webhooks functionality during this procedure.

After maintenance takes place, your system should be able to reload the new keys via your standard key rotation processes.

See the Developer Documentation for more information. Do not hesitate to contact Cybersource Client Services if you have any questions or concerns.
Feb 2, 20:28 UTC
← Incident History Powered by Atlassian Statuspage