Business Center - Report Service Disruption
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center - Purchase and Refunds Detail reports. We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants viewing their Purchase and Refunds Detail reports starting from 5th November 2025 may notice the report appears blank.

Reported Start Time: 5 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34896
Nov 07, 2025 - 03:10 UTC
Alternative Payments Service Disruption
Update - We have identified the issue affecting the Alternative Payments service. We appreciate your patience as we work urgently to complete our mitigation efforts.

Impact: Some merchants may experience a funding delay from successfully settled transactions.

Reported Start Time: 16 October 2025

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34793
Nov 06, 2025 - 20:33 UTC
Identified - We have identified an issue affecting the Alternative Payments service, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Some merchants may experience a funding delay from successfully settled transactions.

Reported Start Time: 16 October 2025

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34793
Nov 04, 2025 - 13:25 UTC

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API Connection/Endpoints ? Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites ? Operational
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AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bambora (Payworks) ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Barclays Merchant Services (HISO) ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Citibank India ? Operational
Comercio Latino ? Operational
Concardis (Payworks) ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
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French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
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Global Payments UCP (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Payment Services Degraded Performance
Account Updater ? Operational
Alternative Payments ? Degraded Performance
Acceptance Devices Operational
Customer Invoicing and Pay by Link ? Operational
Digital Payments ? Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing ? Operational
Secure Storage Operational
Tax ? Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration ? Operational
Portals ? Degraded Performance
Access/Login - Business Center ? Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
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Portfolio Management - Business Center Operational
Reports - Business Center Degraded Performance
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API Connection/Endpoints ? Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals ? Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching ? Operational
Ahli United Bank in Bahrain ? Operational
AIB Merchant Services (AIBMS) ? Operational
American Express Direct ? Operational
Bank of America Merchant Services on OmniPay Direct ? Operational
Barclaycard HISO (Payworks) ? Operational
Barclays Merchant Services ? Operational
Cardnet International on OmniPay Direct ? Operational
Chase Paymentech Solutions ? Operational
China UnionPay ? Operational
Cielo ? Operational
Comercio Latino ? Operational
Citibank India ? Operational
Credit Mutuel-CIC ? Operational
Cybersource Latin American Processing ? Operational
eCheck/ACH ? Operational
Elavon ? Operational
Elavon Americas ? Operational
Elavon (Payworks) ? Operational
FDC Compass ? Operational
FDC Germany ? Operational
FDC Nashville Global ? Operational
FDI Australia ? Operational
FDMS Nashville ? Operational
FDMS South ? Operational
First Data Merchant Solutions(Europe) on OmniPay Direct ? Operational
French Gateways ? Operational
Getneton Software Express ? Operational
Global Payments Greenhouse South Authorization Platform ? Operational
Global Payments International Acquiring on OmniPay Direct ? Operational
Global Payments North America (GPN) ? Operational
Global Payments Omnipay (Payworks) ? Operational
HBoS ? Operational
RuPay ? Operational
HSBC ? Operational
Ingenico ePayments ? Operational
JCN Gateway ? Operational
Lloyds-OmniPay ? Operational
LloydsTSB Cardnet ? Operational
Lynk ? Operational
Moneris ? Operational
PayEase China ? Operational
Prosa ? Operational
RBS WorldPay Atlanta ? Operational
Rede ? Operational
Saudi Payments ? Operational
Six ? Operational
Software Express (Getnet) ? Operational
Streamline ? Operational
TeleCheck ? Operational
TSYS Acquiring Solutions ? Operational
UATP ? Operational
Vero ? Operational
Visa Platform Connect (VPC) Gateways ? Operational
Worldpay VAP ? Operational
Barclays Merchant Services (HISO) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 7, 2025

Unresolved incident: Business Center - Report Service Disruption.

Nov 6, 2025
Business Center Service Disruption
Postmortem - Read details
Nov 6, 12:46 UTC
Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34588
Nov 6, 12:42 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34588
Nov 1, 01:07 UTC
Identified - We have identified the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.

Impact:Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.

Reported Start Time: 17 October 2025

Next Update: As current status changes or new information becomes available.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Oct 22, 23:21 UTC
Update - Cybersource continue to investigate the issue that impacted access to our Business Center.

While we continue to investigate this issue, a potential workaround for existing users is to reset their password using the "Forgot password" link and attempt to login.

Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.

Reported Start Time: 17 October 2025

Next Update: As current status changes or new information becomes available.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: EPS-34588
Oct 22, 00:02 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.

Reported Start Time: 17 October 2025

Next Update: As current status changes or new information becomes available.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-34588
Oct 20, 23:58 UTC
Business Center Service Disruption
Postmortem - Read details
Nov 6, 09:46 UTC
Resolved - The issue affecting the Business Center has now been fully resolved. CyberSource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18.30 GMT on 5 November 2025
Reported End Time: 01:46 GMT on 6 November 2025

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22768125
Nov 6, 05:06 UTC
Update - Cybersource continues to investigate into the issue that is currently affecting the Transaction, Case Management search and some Decision Manager components in the Business Center. We are working urgently to resolve the issue and appreciate your patience.

Impact: Merchants may be intermittently experiencing issues when navigating pages, making Decision Manager configuration updates. and searches with Transaction and Case Management.

Reported Start Time:5 November 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD
Nov 6, 00:05 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Transaction, Case Management search and some DM components in the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may be intermittently experiencing issues when navigating pages, making Decision Manager configuration updates. and searches with Transaction and Case Management.

Reported Start Time:5 November 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD
Nov 5, 23:06 UTC
Nov 5, 2025
Visa Platform Connect Disruption
Resolved - The issue affecting services via VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 5 November 2025 12:29 GMT
Reported End Time: 5 November 2025 18:02 GMT

Impact: Customers are now able to use Payment Gateway Processing via VPC for Mastercard payments through ApplePay services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22756704
Nov 5, 21:09 UTC
Monitoring - A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. No errors have been observed for the past 50 minutes.

Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing via VPC for Mastercard payments through ApplePay services as expected.

Reported Start Time: 5 November 2025 12:30 GMT

Reported End Time: 5 November 2025 18:02 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22756704
Nov 5, 18:56 UTC
Identified - We remain in close contact with Mastercard as we work on the issue affecting services via VPC and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.

Reported Start Time: 5 November 2025 12:30 GMT

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22756704
Nov 5, 17:26 UTC
Update - We continue to work with Mastercard for the issue affecting services via VPC and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.

Reported Start Time: 5 November 2025 12:30 GMT

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22756704
Nov 5, 15:12 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through Apple Pay.

Reported Start Time: 5 November 2025 12:30 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Nov 5, 13:32 UTC
Nov 4, 2025
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

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