CAS Sign Up Service Disruption in our Sandbox/Testing Environment
Investigating - Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact:
Users may experience issues accessing the Portals in the CAS/Sandbox Environment.

Reported Start Time: 15 July 2026, 18:20 GMT

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: TBD
Jul 15, 2026 - 19:09 UTC

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Credit Mutuel-CIC Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 16, 2026
Authorizations and Decision Manager Service Disruption
Resolved - We have put mitigations in place and the Cybersource platform performance has returned to normal.

This issue is resolved, and we will continue to monitor closely.

Reported Start Time: 15 July 2026, 23:12 GMT
Reported End Time: 16 July 2026, 08:19 GMT

Impact: Some users may have experienced payment processing error messages during the incident period, which may have temporarily affected payment processing activities. The issue has since been resolved.

Next Update: No further updates, issue resolved.

Incident #: INC26452085

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Jul 16, 19:45 UTC
Monitoring - We have put mitigations in place and the Cybersource platform performance has returned to normal. This issue is mitigated, and we will continue to monitor closely.
Jul 16, 08:37 UTC
Update - We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.
Jul 16, 08:03 UTC
Identified - We have put mitigations in place and are seeing performance improvements across the platform. We continue to monitor closely to ensure full resolution.
Jul 16, 04:46 UTC
Update - We continue to investigate the issue and working toward mitigation.
Jul 16, 04:26 UTC
Update - We continue to investigate the issue and working toward mitigation.
Jul 16, 03:23 UTC
Update - We continue to investigate the issue and working toward mitigation.
Jul 16, 02:56 UTC
Update - We continue to investigate an issue causing intermittent transaction timeouts and elevated processing latency for a subset of customers.

Mitigation activities have been implemented, and our teams are observing improvement in some transaction flows; however, recovery is not yet complete.

Customers may continue to experience intermittent transaction delays, timeouts, or processing failures while recovery efforts remain in progress.

Additional recovery actions are underway to further improve transaction processing stability and reduce customer impact.

We are actively validating the effectiveness of these mitigation measures and tracking service recovery across affected transaction flows.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085
Jul 16, 01:43 UTC
Update - We are continuing to investigate an issue causing elevated transaction processing times and transaction timeouts for a subset of customers.
Some transactions may experience delays or fail to complete processing due to timeout conditions.

We are observing signs of improvement in some transaction flows; however, recovery remains in progress and intermittent impact may continue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085
Jul 16, 00:56 UTC
Update - We continue to investigate an issue causing elevated transaction processing times and transaction timeouts for some customers.

Reported Start Time: 15 July 2026, 23:12 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085
Jul 16, 00:11 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Authorizations and Decision Manager

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26452085
Jul 15, 23:35 UTC
Jul 15, 2026
EBC CAS Login issue
Resolved - The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 14:53 GMT
Reported End Time: 15 July 2026, 16:45 GMT

Impact: Users are now able to use the portals as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026
Jul 15, 17:19 UTC
Monitoring - The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal.

Reported Start Time: July 15th, 2026 TBD
Reported End Time: July 15th, 2026 TBD


Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026
Jul 15, 05:48 UTC
Update - Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026
Jul 15, 04:03 UTC
Investigating - Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26439026
Jul 15, 03:05 UTC
Payer Authentication Issue
Resolved - The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT

Impact: Customers are now able to use the Payer Authentication Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752
Jul 15, 10:09 UTC
Monitoring - The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752
Jul 15, 09:29 UTC
Identified - We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: 15 July 2026, 07:09 GMT

Next Update: A status change

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271 / EPS-41752
Jul 15, 08:55 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Payer Authentication.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.

Start: July 15th, 2026 7:09 GMT

Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26442306 / INC26442271
Jul 15, 07:47 UTC
Jul 14, 2026
EBC CAS Login issue
Resolved - The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved.

Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: July 14th, 2026 02:49 GMT
Reported End Time: July 14th, 2026 04:42 GMT

Impact: Users are now able to use the portals in Sandbox/Testing Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26424392
Jul 14, 04:58 UTC
Investigating - Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may not be able to login to EBC CAS.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26424392
Jul 14, 04:08 UTC
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Wells Fargo Service Fee Service Disruption
Postmortem - Read details
Jul 10, 03:12 UTC
Resolved - The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 08 July 2026 18:18 GMT
Reported End Time: 08 July 2026 19:39 GMT

Impact: Customers are now able to use the Wells Fargo Service Fee as normal

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Jul 8, 20:47 UTC
Update - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using the Service Fee service may experience calculation errors.

Reported Start Time: 08 July 2026 18:18 GMT

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Jul 8, 19:21 UTC
Update - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using the Service Fee service may experience calculation errors.

Reported Start Time: 08 July 2026 18:18 GMT

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Jul 8, 19:20 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using the Service Fee service may experience calculation errors.

Reported Start Time: 08 July 2026 18:18 GMT

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Jul 8, 19:18 UTC
Jul 7, 2026

No incidents reported.

Jul 6, 2026
Settlement/Batching Disruption
Postmortem - Read details
Jul 6, 19:36 UTC
Resolved - The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 06 July 2026, 03:03 GMT
Reported End Time: 06 July 2026, 06:51 GMT

Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26335380
Jul 6, 10:15 UTC
Monitoring - The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: Some transactions experienced processing delays and may be settled later than originally expected.

Reported Start Time: 08:00 GMT on 05 July 2026

Next Update: When status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26335380
Jul 6, 07:04 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the VPC Settlement Service.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 08:00 GMT on 05 July 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26335380
Jul 6, 06:46 UTC
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Business Center Service Disruption
Postmortem - Read details
Jul 8, 06:46 UTC
Resolved - The issue affecting the Business Center has now been fully resolved.

Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 29 June 2026 2:18 GMT
Reported End Time: 01 July 2026 5:30 GMT

Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Jul 2, 16:45 UTC
Update - The issue has been mitigated, and we continue to monitor closely to ensure the issue is fully resolved.

Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API.

Reported Start Time: June 29, 2026
Reported End Time: July 01, 2026

Next Update: As status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center

Incident #: INC26252846
Jul 1, 12:42 UTC
Update - The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved.

Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API.

Reported Start Time: June 29, 2026
Reported End Time: July 01, 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jul 1, 06:00 UTC
Monitoring - The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved.

Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API.

Reported Start Time: June 29, 2026
Reported End Time: July 01, 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jul 1, 05:52 UTC
Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause our customers and appreciate your patience. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jul 1, 04:14 UTC
Investigating - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jul 1, 02:09 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 30 June 2026, 02:18 GMT
Reported Mitigated Time: 30 June 2026, 18:56 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jun 30, 19:52 UTC
Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jun 30, 13:23 UTC
Update - Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jun 30, 10:33 UTC
Update - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jun 30, 02:50 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the transaction search feature within Business Center. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions.

Reported Start Time: 29 June 2026

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC26252846
Jun 29, 15:01 UTC
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