Alternative Payments Service Refund Issue
Identified - Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days.

Impact: Merchants are unable to process refunds, delaying the return of funds to customers.

Reported Start Time: TBD

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37703
May 12, 2026 - 00:24 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants are unable to process refunds, delaying the return of funds to customers.

Reported Start Time: TBD

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37703
May 12, 2026 - 00:02 UTC
Business Center–Virtual Terminal Echeck Processing Service Disruption
Update - Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.

Impact: Merchants may encounter issues related to the IP address field when it is not populated. The impact has been isolated to the TeleCheck platform, and the investigation is still ongoing.

Reported Start Time: TBD

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37781
May 05, 2026 - 23:43 UTC
Update - Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.

Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in.

Reported Start Time: tbd

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd
May 05, 2026 - 22:31 UTC
Update - Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center.

Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in.

Reported Start Time: TBD

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
May 05, 2026 - 21:27 UTC
Investigating - Cybersource is aware of an intermittent issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in.

Reported Start Time: tbd

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd
May 05, 2026 - 20:36 UTC

About This Site

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API Connection/Endpoints Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites Operational
Corporate Site Operational
Developer Center Operational
Status Page Operational
Support Center Operational
Payment Gateway Processing Degraded Performance
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bambora (Payworks) Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Barclays Merchant Services (HISO) Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Citibank India Operational
Comercio Latino Operational
Concardis (Payworks) Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
Global Payments UCP (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Degraded Performance
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Payment Services Degraded Performance
Account Updater Operational
Alternative Payments Degraded Performance
Acceptance Devices Operational
Customer Invoicing and Pay by Link Operational
Digital Payments Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing Operational
Secure Storage Operational
Tax Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration Operational
Portals Degraded Performance
Access/Login - Business Center Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Operational
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Degraded Performance
Acceptance Devices - Business Center Operational
Acceptance Devices - Gateway Manager Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications Operational
Sandbox/Testing Environment Operational
API Connection/Endpoints Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026
Acceptance Devices Database Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Update - On Wednesday 13th of May 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 03:00 GMT.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
May 12, 10:42 UTC
Scheduled - On Wednesday 13th of May 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 04:00 GMT.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
May 11, 15:04 UTC
May 12, 2026

Unresolved incident: Alternative Payments Service Refund Issue.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
Service Disruption – Business Center
Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 9 May 2026 09:03 GMT
Reported End Time: 9 May 2026 10:52 GMT

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25477200
May 9, 15:04 UTC
Monitoring - A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.

Reported Start Time: 9 May 2026 09:03 GMT
Reported End Time: 9 May 2026 10:52 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25477200
May 9, 11:02 UTC
Update - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes.

Reported Start Time: 9 May 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
May 9, 10:46 UTC
Investigating - Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers
May 9, 10:40 UTC
May 8, 2026

No incidents reported.

May 7, 2026
AP Service Disruption
Resolved - The issue affecting a client located in Taiwan has now been fully resolved.

No issues were identified within Cybersource that could have been attributed to this incident.

Reported Start Time: 02:20 GMT on 07 May 2026
Reported End Time: 03:53 GMT on 07 May 2026

Impact: Customers are now able to use the client’s services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37817 and INC25442267
May 7, 06:25 UTC
Update - AP Service Disruption

Cybersource has identified an issue affecting transaction processing for a client located in Taiwan.

No issues have been observed within the Cybersource system. We continue to work with the impacted client to mitigate the issue.

Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757.

Reported Start Time: 02:20 GMT on 07 May 2026

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37817 and INC25442267
May 7, 05:03 UTC
Identified - Cybersource has identified an issue affecting transaction processing for a client located in Taiwan.

No issues have been observed within the Cybersource system.

Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757.

Reported Start Time: 02:20 GMT on 07 May 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-37817
May 7, 04:13 UTC
May 6, 2026

No incidents reported.

May 5, 2026
Payments 2.0 Alt Pay Service Disruption in CAS/TEST
Postmortem - Read details
May 8, 19:14 UTC
Resolved - The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal.

Reported Start Time: 4 May 2026 17:57 GMT
Reported End Time: 5 May 2026 18:26 GMT

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25414827
May 5, 20:39 UTC
Update - -CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment.

-We appreciate your patience as we urgently work towards mitigation of the issue.

Impact: Users may experience payment processing errors.

Reported Start Time: 4 May 2026 17:57 GMT

Next Update: 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25414827
May 5, 18:44 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in the CAS/TEST services environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing errors.

Reported Start Time: 4 May 2026 17:57 GMT

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25414827
May 5, 16:58 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Rede and Cielo Service Disruption
Postmortem - Read details
May 8, 13:42 UTC
Resolved - The issue affecting Rede and Cielo has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 22 April 2026
Reported End Time: 1 May 2026 at 18:15 GMT

Impact: Merchants may have encountered payment processing error messages and delays when attempting to process refunds. This issue has been resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25352938
May 1, 19:38 UTC
Update - Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede and Cielo processor refund failures.

We continue investigating the cause and working urgently to resolve the issue.

Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.

Reported Start Time: 22 April 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25352938
Apr 30, 22:50 UTC
Update - Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures.

We continue investigating the cause and working urgently to resolve the issue.

Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.

Reported Start Time: 22 April 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 30, 20:13 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds.

Reported Start Time: 22 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 30, 19:24 UTC
Apr 30, 2026
Apr 29, 2026
Tokenization Service Disruption
Resolved - The issue affecting Tokenization (TMS) services has now been resolved.

Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:29 GMT, 17 April 2026
Reported End Time: 23:30 GMT, 17 April 2026

Impact: Customers are now able to use Tokenization (TMS) services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Apr 29, 16:52 UTC
Monitoring - The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal.

Reported Start Time: 11:29 GMT, 17 April 2026
Reported End Time: 23:30 GMT, 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25105032
Apr 18, 00:27 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard.

Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE].

Reported Start Time: 11:29 GMT on 17 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 17, 23:12 UTC
Acceptance Devices: Service Disruption
Postmortem - Read details
May 1, 23:53 UTC
Resolved - The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:27 April 2026 23:00 GMT
Reported End Time: 28 April 2026 08:00 GMT

Impact: Customers are now able to use Acceptance Device services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25267932
Apr 29, 07:35 UTC
Monitoring - The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal.

Reported Start Time: 27 April 2026 23:00 GMT
Reported End Time: 28 April 2026 08:00 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 28, 09:07 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Acceptance Devices: services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 27 April 2026 23:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 28, 08:04 UTC
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