REST API Service Disruption
Investigating - Cybersource is aware of an issue that is currently affecting the functionality of REST API.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors.

Reported Start Time: 01:05 GMT on 24 March 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24875388
Apr 02, 2026 - 18:11 UTC
Settlement/Batching Disruption
Monitoring - The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting settlement funding has been mitigated.

Reported Start Time: 12 March 2026
Reported End Time: 20:53 GMT on 1 April 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 01, 2026 - 21:38 UTC
Update - The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting settlement funding has been mitigated.

Reported Start Time: 12 March 2026
Reported End Time: 20:53 GMT on 1 April 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 01, 2026 - 21:38 UTC
Update - Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris.

We are continuing to investigate and working urgently to resolve the issue.

Impact: Merchants may experience a Funding Delay and increased errors in their Transaction Exception Detail Report.

Reported Start Time: 12 March 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 01, 2026 - 20:41 UTC
Investigating - Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience a Funding Delay and increased errors in their reporting.

Reported Start Time: 12 March 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 01, 2026 - 19:20 UTC
Business Center Service Disruption - Merchant Boarding
Monitoring - Cybersource was aware of an issue that affected boarding new merchants in the Business Center.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Reported Start Time: 10:30 GMT, 31 March 2026
Reported End Time: 23:50 GMT, 31 March 2026

Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24844928
Apr 01, 2026 - 03:15 UTC

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API Connection/Endpoints Degraded Performance
Flex Operational
Rest API Degraded Performance
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites Operational
Corporate Site Operational
Developer Center Operational
Status Page Operational
Support Center Operational
Payment Gateway Processing Degraded Performance
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bambora (Payworks) Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Barclays Merchant Services (HISO) Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Citibank India Operational
Comercio Latino Operational
Concardis (Payworks) Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
Global Payments UCP (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Degraded Performance
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Payment Services Operational
Account Updater Operational
Alternative Payments Operational
Acceptance Devices Operational
Customer Invoicing and Pay by Link Operational
Digital Payments Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing Operational
Secure Storage Operational
Tax Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration Operational
Portals Operational
Access/Login - Business Center Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Operational
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Operational
Acceptance Devices - Business Center Operational
Acceptance Devices - Gateway Manager Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications Operational
Sandbox/Testing Environment Operational
API Connection/Endpoints Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2026

Unresolved incident: REST API Service Disruption.

Apr 1, 2026

Unresolved incidents: Settlement/Batching Disruption, Business Center Service Disruption - Merchant Boarding.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Acceptance Devices Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 04:00 UTC
Scheduled - On Monday 30th of March 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 04:00 GMT.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
Mar 25, 14:41 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Elavon Americas - Credit Auth Refund -Service Disruption
Postmortem - Read details
Mar 30, 23:44 UTC
Resolved - The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13:02 GMT on 26 March 2026
Reported End Time: 00:00 GMT on 28 March 2026

Impact: Customers are now able to use Elavon Americas services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24792371
Mar 28, 00:37 UTC
Identified - We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue.

We appreciate your patience as we work urgently to complete the mitigation.

Impact: Users may experience payment processing error messages.

Reported Start Time: 13:02 GMT on 26 March 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24792371
Mar 27, 17:18 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway.

Reported Start Time: 13:02 GMT on 26 March 2026

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Mar 26, 23:49 UTC
Mar 27, 2026
Mar 26, 2026
Business Center Service Disruption
Postmortem - Read details
Mar 27, 21:45 UTC
Resolved - The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 26 March 2026 at 13:30 GMT
Reported End Time: 26 March 2026 at 14:00 GMT

Impact:Merchants, acquirers, and technical partners are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24773253
Mar 26, 15:39 UTC
Monitoring - Cybersource was aware of an issue that was affecting the Business Center.

The issue has been mitigated and customers are now able to use the Business Center as expected.

Impact: Business Center: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes.

Reported Start Time: 26 March 2026 13:30 GMT
Reported End Time: 26 March 2026 14:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24773253
Mar 26, 14:53 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Acceptance Devices Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC
Scheduled - On Monday 23th of March 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 04:00 UTC.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
Mar 18, 14:06 UTC
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization
Postmortem - Read details
Mar 20, 22:48 UTC
Resolved - The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time: 18 March 2026 at 14:35 GMT

Impact: Customers are now able to use the Cybersource service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24657207
Mar 20, 02:34 UTC
Update - We are continuing to monitor for any further issues.
Mar 18, 18:09 UTC
Update - While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error.

Teams are still investigating and gathering impact.

Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well.

Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time:18 March 2026 at 14:35 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24657207
Mar 18, 18:07 UTC
Monitoring - Cybersource was aware of an issue that affected the Payer Authentication Service.

The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal.

Reported Start Time: 18 March 2026 at 14:23 GMT
Reported End Time:18 March 2026 at 14:35 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC24657207
Mar 18, 15:47 UTC
Mar 19, 2026

No incidents reported.

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