Business Center Service Disruption - Case Management Service
Update - Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: As Current Status Changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211
Feb 05, 2026 - 09:36 UTC
Update - Cybersource continues to investigate the issue that is affecting the Business Center

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211
Feb 05, 2026 - 08:13 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.

Reported Start Time: 2 February 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36211
Feb 05, 2026 - 07:21 UTC

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Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
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Portals Degraded Performance
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Case Management Search - Business Center Degraded Performance
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American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
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LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 5, 2026
Business Center - Acceptance Device Service Disruption
Resolved - The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:03 February 2026 at 07:00 GMT

Reported End Time: 05 February 2026 at 07:30 GMT

Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC23957563
Feb 5, 11:34 UTC
Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC.

We appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563
Feb 4, 19:00 UTC
Update - Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center.

Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to resolve the issue.

Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23957563
Feb 4, 18:00 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected.

Reported Start Time: 3 February 2026 at 07:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Feb 4, 17:01 UTC
Feb 4, 2026
Feb 3, 2026
Acceptance Devices Payworks Webhook Maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:00 UTC
Scheduled - On Tuesday 3rd of February 2026, we will be implementing planned maintenance to the Acceptance Devices Platform between 6:00 to 7:00 GMT.

The public keys of the Acceptance Devices Payworks Webhook functionality will be rotated. We do not expect any downtime of the Webhooks functionality during this procedure.

After maintenance takes place, your system should be able to reload the new keys via your standard key rotation processes.

See the Developer Documentation for more information. Do not hesitate to contact Cybersource Client Services if you have any questions or concerns.
Feb 2, 20:28 UTC
Feb 2, 2026
Acceptance Devices Payworks Webhook Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:00 UTC
Scheduled - On Monday 2nd of February 2026, we will be implementing planned maintenance to the Acceptance Devices Platform between 6:00 to 7:00 GMT.

The public keys of the Acceptance Devices Payworks Webhook functionality will be rotated. We do not expect any downtime of the Webhooks functionality during this procedure.

After maintenance takes place, your system should be able to reload the new keys via your standard key rotation processes.

See the Developer Documentation for more information. Do not hesitate to contact Cybersource Client Services if you have any questions or concerns.
Jan 27, 14:49 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Business Center Test Environment - Service Disruption
Postmortem - Read details
Feb 2, 03:05 UTC
Resolved - The issue affecting the Business Center (BC) Test Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:30 January 2026 at ~17:59 GMT
Reported End Time: 30 January 2026 at ~19:01 GMT

Impact: Customers are now able to use the Business Center (BC) Test Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center
Jan 30, 23:51 UTC
Monitoring - A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use the Business Center Test Environment as expected.

Reported Start Time:30 January 2026 at ~17:59 GMT
Reported End Time: 30 January 2026 at ~19:01 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:tbd
Jan 30, 19:12 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities.

Reported Start Time: 30 January 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd
Jan 30, 18:36 UTC
Jan 29, 2026
North America Settlement/Batching Disruption
Postmortem - Read details
Jan 30, 03:45 UTC
Resolved - The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 26 January 2026 at 05:35 GMT
Reported End Time: 26 January 2026 at 21:05 GMT

Impact: The issue impacting settlement funding has been fully resolved.


Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472
Jan 29, 23:42 UTC
Identified - We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Some customers may experience funding settlement issues.

Reported Start Time: 26 January 2026 at 05:35 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472
Jan 29, 20:01 UTC
Investigating - Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants.

We are investigating the cause and working urgently to resolve the issue

Impact: Some customers may experience funding settlement issues.

Reported Start Time: 26 January 2026 at 05:35 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23863472
Jan 29, 19:14 UTC
Business Center Reporting System Disruption
Postmortem - Read details
Jan 29, 23:17 UTC
Resolved - The issue affecting the Business Center reports has been fully resolved. CyberSource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 26 January 2026
Reported End Time: 2:40 GMT on 29 January 2026

Impact: Customers are now able to use the Business Center Reports as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC23841513
Jan 29, 03:17 UTC
Investigating - Cybersource is aware of an issue that is currently affecting the Business Center. Some merchants may be experiencing missing transaction data in end-of-day reports.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some merchants may be experiencing missing transaction data in end-of-day reports for January 26th (and possibly subsequent days.) There is no transactional impact, but affected merchants may want to hold off on (re-)running any affected daily reports until we have resolution.

Reported Start Time: 26 January 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23841513
Jan 28, 23:34 UTC
Jan 28, 2026
Transaction Processing Disruption in our Sandbox/Testing Environment
Postmortem - Read details
Jan 29, 19:45 UTC
Resolved - Cybersource was aware of an issue that affected our Sandbox/Testing Environment. Merchants may have experienced transaction timeout/errors.

The issue in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 28 January 2026 at 10:29 GMT
Reported End Time: 28 January 2026 at 16:56 GMT

Impact: Merchants should no longer experience transaction timeout/errors in the Sandbox/Testing Environment. Users are now able to process transactions as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-36092
Jan 28, 19:01 UTC
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Business Center OTP Service Disruption
Resolved - The issue affecting the Business Center has now been fully resolved.

Reported Start Time: 20:01 GMT , 22 January 2026
Reported End Time: 03:15 GMT, 23 January 2026

Impact: Customers are now able to use the Business Center as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23756851
Jan 23, 07:25 UTC
Identified - Cybersource is aware of an issue that is currently affecting the login process for Business Center. Multiple merchants may experience delays or may not receive the One-Time Passcode (OTP) needed for EBC login or password resets.

We have identified this as an issue related to a vendor outage. Our team is actively working with vendor to resolve the email delivery problem.

Impact: Users may be unable to login into Business Center portal.

Reported Start Time: 22 January 2026 at 19:33 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23756851
Jan 22, 22:18 UTC
Jan 22, 2026
Settlement/Batching Disruption
Postmortem - Read details
Jan 22, 10:30 UTC
Resolved - The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:11 January 2026 14:03 GMT
Reported End Time: 12 January 2026 05:30 GMT

Impact: The issue impacting settlement funding has been fully resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721
Jan 22, 10:28 UTC
Monitoring - The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting settlement funding has been mitigated.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721
Jan 14, 02:23 UTC
Identified - Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated.

Impact: Some customers may have experienced settlement/batching issues.

Reported Start Time: 11 January 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC23607721
Jan 13, 21:57 UTC
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