Acceptance Devices: Service Disruption
Monitoring - The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal.

Reported Start Time: 27 April 2026 23:00 GMT
Reported End Time: 28 April 2026 08:00 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 28, 2026 - 09:07 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Acceptance Devices: services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 27 April 2026 23:00 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 28, 2026 - 08:04 UTC
Tokenization Service Disruption
Monitoring - The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal.

Reported Start Time: 11:29 GMT, 17 April 2026
Reported End Time: 23:30 GMT, 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25105032
Apr 18, 2026 - 00:27 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard.

Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE].

Reported Start Time: 11:29 GMT on 17 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD
Apr 17, 2026 - 23:12 UTC

About This Site

We use this page to communicate service availability and status for Cybersource. Subscribe to get real-time updates via Email, SMS.

For more information on our Status Page and how to use it, see our support article: Status Page

API Connection/Endpoints Operational
Flex Operational
Rest API Operational
SCMP Operational
Secure Acceptance Operational
Simple Order API Operational
SOAP Toolkit Operational
Webhooks Operational
Corporate and Support Web Sites Operational
Corporate Site Operational
Developer Center Operational
Status Page Operational
Support Center Operational
Payment Gateway Processing Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bambora (Payworks) Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Barclays Merchant Services (HISO) Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Citibank India Operational
Comercio Latino Operational
Concardis (Payworks) Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
Global Payments UCP (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Payment Services Operational
Account Updater Operational
Alternative Payments Operational
Acceptance Devices Operational
Customer Invoicing and Pay by Link Operational
Digital Payments Operational
Dynamic Currency Conversion Operational
Payment Services Operational
Payouts Operational
Recurring Billing Operational
Secure Storage Operational
Tax Operational
Tokenization (TMS) Operational
Unified Checkout Operational
Wells Fargo Service Fee Operational
Microform Integration Operational
Portals Operational
Access/Login - Business Center Operational
Analytics - Business Center Operational
Batch/File Upload - Business Center Operational
Case Management Search - Business Center Operational
Portfolio Management - Business Center Operational
Reports - Business Center Operational
Transaction Search - Business Center Operational
Virtual Terminal - Business Center Operational
Acceptance Devices - Business Center Operational
Acceptance Devices - Gateway Manager Operational
Risk Operational
Account Take Over Protection Operational
Bin Lookup Operational
Decision Manager (DM) Operational
Fraud Management Essentials Operational
List Manager Operational
Partner Risk Controls Operational
Payer Authentication Processing Operational
Third Party Applications Operational
Sandbox/Testing Environment Operational
API Connection/Endpoints Operational
Payment Gateway Processing Operational
Payment Services Operational
Portals Operational
Settlement/Batching Operational
Acceptance Devices Operational
Settlement/Batching Operational
Ahli United Bank in Bahrain Operational
AIB Merchant Services (AIBMS) Operational
American Express Direct Operational
Bank of America Merchant Services on OmniPay Direct Operational
Barclaycard HISO (Payworks) Operational
Barclays Merchant Services Operational
Cardnet International on OmniPay Direct Operational
Chase Paymentech Solutions Operational
China UnionPay Operational
Cielo Operational
Comercio Latino Operational
Citibank India Operational
Credit Mutuel-CIC Operational
Cybersource Latin American Processing Operational
eCheck/ACH Operational
Elavon Operational
Elavon Americas Operational
Elavon (Payworks) Operational
FDC Compass Operational
FDC Germany Operational
FDC Nashville Global Operational
FDI Australia Operational
FDMS Nashville Operational
FDMS South Operational
First Data Merchant Solutions(Europe) on OmniPay Direct Operational
French Gateways Operational
Getneton Software Express Operational
Global Payments Greenhouse South Authorization Platform Operational
Global Payments International Acquiring on OmniPay Direct Operational
Global Payments North America (GPN) Operational
Global Payments Omnipay (Payworks) Operational
HBoS Operational
RuPay Operational
HSBC Operational
Ingenico ePayments Operational
JCN Gateway Operational
Lloyds-OmniPay Operational
LloydsTSB Cardnet Operational
Lynk Operational
Moneris Operational
PayEase China Operational
Prosa Operational
RBS WorldPay Atlanta Operational
Rede Operational
Saudi Payments Operational
Six Operational
Software Express (Getnet) Operational
Streamline Operational
TeleCheck Operational
TSYS Acquiring Solutions Operational
UATP Operational
Vero Operational
Visa Platform Connect (VPC) Gateways Operational
Worldpay VAP Operational
Barclays Merchant Services (HISO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 28, 2026
Acceptance Devices Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:00 UTC
Scheduled - On Monday 27th of April 2026, we will be implementing a planned maintenance to the Acceptance Devices platform starting at 22:00 GMT.

Customers could experience degraded performance for transaction processing lasting a few minutes.

Please recommend to your clients to retry in case they have any issues.

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns.
Apr 22, 11:37 UTC
Apr 27, 2026
Chase Paymentech Settlement/Batching Disruption
Resolved - The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved.

Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been fully resolved.

Reported Start Time: 24 April 2026 at 21:50 GMT
Reported End Time: 24 April 2026 at 21:51 GMT

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25223058
Apr 27, 17:21 UTC
Update - Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.

Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.

Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.

We appreciate your patience and will share further updates as appropriate.

Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.

Reported Start Time: 20 April 2026

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25223058
Apr 24, 23:06 UTC
Investigating - Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23.

Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines.

Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions.

We appreciate your patience and will share further updates as appropriate.

Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23.

Reported Start Time: 20 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25223058
Apr 24, 22:22 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Omnipay Service Disruption
Resolved - The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time:24 April 2026 10:55 GMT
Reported End Time:24 April 2026 11:36 GMT

Impact: Customers are now able to use Omnipay services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC25215108
Apr 24, 13:06 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Omnipay transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.


Reported Start Time: 24 April 2026 10:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25215108
Apr 24, 11:40 UTC
Business Center Notification - Service Disruption
Resolved - The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 30 March 2026
Reported End Time: 22 April 2026

Impact: Customers are now able to receive OTPs as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25157392
Apr 24, 01:01 UTC
Monitoring - Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected.

We are monitoring closely to ensure the issue is resolved.

Impact: Some merchants may receive delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions.

Reported Start Time: 20 April 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25157392
Apr 22, 00:31 UTC
Apr 23, 2026

No incidents reported.

Apr 22, 2026
Merchants Intermittently not receiving OTP Login e-mails
Postmortem - Read details
Apr 24, 19:02 UTC
Resolved - The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 22 April 2026 at 01:57 GMT
Reported End Time: 22 April 2026 at 21:45 GMT

Impact: Merchants are now receiving an OTP login e-mail as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25174444
Apr 22, 22:18 UTC
Update - We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal.

Reported Start Time: 22 April 2026

Next Update: Within 120 minutes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25174444
Apr 22, 20:00 UTC
Investigating - Cybersource is aware of an intermittent issue that is currently affecting the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal.

Reported Start Time: 22 April 2026

Next Update: Within 120 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd
Apr 22, 18:12 UTC
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Payment Services Disruption
Resolved - The issue affecting VPC Service is fully resolved.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Impact: Customers are now able to use VPC as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:NC25100902
Apr 18, 17:49 UTC
Update - Cybersource was aware of a service disruption that may have prevented certain transactions from being processed.

After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements.

No issues have been identified within Cybersource to attribute to this issue.

Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 20:52 UTC
Monitoring - The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use VPC as normal.

Reported Start Time: 08:10 GMT on 17 April 2026
Reported End Time: 16:36 GMT on 17 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 19:07 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with payment processing services via VPC.

Reported Start Time: 08:10 GMT on 17 April 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25100902
Apr 17, 18:48 UTC
Apr 17, 2026
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage