Monitoring
The issue affecting the Decision Manager Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal.
Reported Start Time: November 7, 2026 at 1:00 GMT
Reported End Time: November 7, 2026 at 4:33 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27430778
Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal.
Reported Start Time: November 7, 2026 at 1:00 GMT
Reported End Time: November 7, 2026 at 4:33 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC27430778
Investigating
Cybersource is aware of an issue that is currently affecting the Decision Manager Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the Decision Manager service. Some clients may experience an impact to transaction risk scoring. Transaction processing remains available.
Reported Start Time: November 7, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the Decision Manager service. Some clients may experience an impact to transaction risk scoring. Transaction processing remains available.
Reported Start Time: November 7, 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affects: Risk (Decision Manager (DM)).