Update - We continue to investigate the issue affecting Visa Platform Connect (VPC) and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Jul 16, 2025 - 03:04 UTC
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Jul 16, 2025 - 03:04 UTC
Investigating - Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Jul 15, 2025 - 08:04 UTC
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may encounter "Issuer inoperative or some other system problem" intermittently in Mastercard Credit Auth Transactions through VPC processor. Merchants may be unable to refund the Mastercard payments.
Reported Start Time: 10 July 2025 08:00 GMT
Next Update: As current Status Changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21323666
Jul 15, 2025 - 08:04 UTC
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?
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American Express Direct
?
Operational
Bank of America Merchant Services on OmniPay Direct
?
Operational
Barclaycard HISO (Payworks)
?
Operational
Barclays Merchant Services
?
Operational
Cardnet International on OmniPay Direct
?
Operational
Chase Paymentech Solutions
?
Operational
China UnionPay
?
Operational
Cielo
?
Operational
Comercio Latino
?
Operational
Citibank India
?
Operational
Credit Mutuel-CIC
?
Operational
Cybersource Latin American Processing
?
Operational
eCheck/ACH
?
Operational
Elavon
?
Operational
Elavon Americas
?
Operational
Elavon (Payworks)
?
Operational
FDC Compass
?
Operational
FDC Germany
?
Operational
FDC Nashville Global
?
Operational
FDI Australia
?
Operational
FDMS Nashville
?
Operational
FDMS South
?
Operational
First Data Merchant Solutions(Europe) on OmniPay Direct
?
Operational
French Gateways
?
Operational
Getneton Software Express
?
Operational
Global Payments Greenhouse South Authorization Platform
?
Operational
Global Payments International Acquiring on OmniPay Direct
?
Operational
Global Payments North America (GPN)
?
Operational
Global Payments Omnipay (Payworks)
?
Operational
HBoS
?
Operational
RuPay
?
Operational
HSBC
?
Operational
Ingenico ePayments
?
Operational
JCN Gateway
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Lloyds-OmniPay
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LloydsTSB Cardnet
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Lynk
?
Operational
Moneris
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PayEase China
?
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Prosa
?
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RBS WorldPay Atlanta
?
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Rede
?
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Saudi Payments
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Six
?
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Software Express (Getnet)
?
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Streamline
?
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TeleCheck
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?
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