Prosa Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:23 GMT on June 03, 2026
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:23 GMT on June 03, 2026
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Prosa services as expected.
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:56 GMT on June 03, 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
Impact: The issue has been mitigated and customers are now able to use Prosa services as expected.
Reported Start Time:15:27 GMT on June 01, 2026
Reported End Time: 00:56 GMT on June 03, 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
Investigating
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with installment payments for Prosa.
Reported Start Time: 01 June 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-38447
This incident affected: Payment Gateway Processing (Prosa).