Six Payment Processor Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Six Payment Processer transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024
Impact: Merchants experienced high levels of declined transactions over this period.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19443355
Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024
Impact: Merchants experienced high levels of declined transactions over this period.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19443355
Monitoring
Cybersource is aware of an issue that affected Six Payment Processer transaction processing. We observed the Six Payment processor error “(96) DCARDREFUSED:203:PROCESSING TEMPORARILY NOT POSSIBLE.”
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Merchants experienced high levels of declined transactions over this period.
The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected.
Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: IN19443355
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Merchants experienced high levels of declined transactions over this period.
The issue has been mitigated and customers are now able to use the Six Payment Processor services as expected.
Reported Start Time: 04:00 GMT on 5 November 2024
Reported End Time: 09:18 GMT on 8 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: IN19443355
This incident affected: Payment Gateway Processing (Six).