Invoicing - Email notification - Service Disruption
Incident
Report for Cybersource
Postmortem
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Post Incident Report
Resolved
The issue affecting Invoicing - Email notification services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 July 2025
Reported End Time: 7 August 2025
Impact: Customers are now able to use Invoicing - Email notification services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
Reported Start Time: 17 July 2025
Reported End Time: 7 August 2025
Impact: Customers are now able to use Invoicing - Email notification services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
Monitoring
The issue affecting Invoicing - Email notification service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Invoicing - Email notification service as normal.
Reported Start Time:17 July 2025
Reported End Time:10:00 GMT 7 August 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC21471910
Impact: The issue has been mitigated and customers are now able to use Invoicing - Email notification service as normal.
Reported Start Time:17 July 2025
Reported End Time:10:00 GMT 7 August 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC21471910
Identified
We have identified the issue that is currently affecting Email notifications for invoices generated via the REST API, while those created through EBC remain unaffected.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification.
As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC.
Reported Start Time: 17 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification.
As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC.
Reported Start Time: 17 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
Investigating
Cybersource is aware of an issue that is currently affecting Invoicing - Email notification service.
Email notifications are impacted for invoices generated via the REST API, while those created through EBC remain unaffected.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification.
As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC.
Reported Start Time: 17 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
Email notifications are impacted for invoices generated via the REST API, while those created through EBC remain unaffected.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may be unable to view/pay their invoices via the (broken) URL link supplied in the email notification.
As a workaround, merchant can copy the full URL link provided in either the API response or in EBC > Invoicing and provide the link to their customers. Alternatively, merchant can generate the invoice in EBC.
Reported Start Time: 17 July 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC21471910
This incident affected: Payment Services (Customer Invoicing and Pay by Link).