Alternative Payments Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:
Resolved
The issue affecting Alternative Payments services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 16 October 2025
Reported End Time: TBD
Impact: Some merchants may have experienced a funding delay from successfully settled transactions.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Reported Start Time: 16 October 2025
Reported End Time: TBD
Impact: Some merchants may have experienced a funding delay from successfully settled transactions.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Update
Cybersource is working on a fix on this issue. In parallel, Data from 16th October may be available for viewing on the Reconciliation Report. Completion of all the data to be reflected in the report will be shared once available.
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Update
We have identified the issue affecting the Alternative Payments service. We appreciate your patience as we work urgently to complete our mitigation efforts.
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Identified
We have identified an issue affecting the Alternative Payments service, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
Impact: Some merchants may experience a funding delay from successfully settled transactions.
Reported Start Time: 16 October 2025
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34793
This incident affected: Payment Services (Alternative Payments).