Service Disruption - Visa Platform Connect (VPC) Gateways
Incident
Report for Cybersource
Resolved
The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 18 November 2024 08:20 GMT
Reported End Time: 18 November 2024 12:35 GMT
Impact: Users in Hong Kong, Singapore and Taiwan are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
Reported Start Time: 18 November 2024 08:20 GMT
Reported End Time: 18 November 2024 12:35 GMT
Impact: Users in Hong Kong, Singapore and Taiwan are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
Update
Cybersource continues to investigate the issue that is currently affecting Visa Platform Connect (VPC).
Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.
Reported Start Time: 18 November 2024
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.
Reported Start Time: 18 November 2024
Next Update: As status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
Update
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.
Reported Start Time: 18 November 2024 08:20 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
We are investigating the cause and working urgently to resolve the issue.
Impact: Users in Hong Kong, Singapore and Taiwan may experience issues with VPC for some Mastercard transactions.
Reported Start Time: 18 November 2024 08:20 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19500547
Investigating
Cybersource is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
This incident affected: Payment Gateway Processing (Visa Platform Connect (VPC) Gateways).