Prosa Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting PROSA has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Customers are now able to use PROSA services as normal.
Start Time: 14 May 2025 at 17:03 GMT
End Time: 14 May 2025 at 17:44 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC20763969
Impact: Customers are now able to use PROSA services as normal.
Start Time: 14 May 2025 at 17:03 GMT
End Time: 14 May 2025 at 17:44 GMT
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Incident #: INC20763969
Investigating
Cybersource became aware of an issue that affected PROSA transaction processing. We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages when using PROSA services.
Start Time: 14 May 2025 at 17:03 GMT
End Time: Ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20763969
Impact: Users may experience payment processing error messages when using PROSA services.
Start Time: 14 May 2025 at 17:03 GMT
End Time: Ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20763969
This incident affected: Payment Gateway Processing (Prosa).