Barclays HISO connection for Acceptance Devices Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Post Incident Report
Resolved
The issue affecting Barclays HISO connection for Acceptance devices solution service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GM
Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22981165
Reported Start Time:19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GM
Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22981165
Monitoring
Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution.
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution
Reported Start Time: 19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22981165
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution
Reported Start Time: 19 November 2025 15:50 GMT
Reported End Time: 19 November 2025 20:03 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22981165
This incident affected: Payment Gateway Processing (Barclaycard HISO (Payworks)).