Missing Transactions in Settlement Files
Incident
Report for Cybersource
Resolved
The issue that affected the performance of Settlement/ Batching has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15:00 GMT 03/01/2023
Reported End Time: 13:43 GMT 03/03/2023
Impact: Settlement/ Batching is proceeding as normal. All data is showing as expected, there are no residual impacts.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Reported Start Time: 15:00 GMT 03/01/2023
Reported End Time: 13:43 GMT 03/03/2023
Impact: Settlement/ Batching is proceeding as normal. All data is showing as expected, there are no residual impacts.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Update
We are undertaking the final mitigation steps for this issue. Expect an update in a few hours or sooner if there is any new information.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Update
We are sharing additional information about an issue affecting the performance of Settlement / Batching. Teams are still working on the issue. Expect an update in a few hours or sooner if there is any new information.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Update
We are sharing additional information about an issue affecting the performance of Settlement / Batching. Teams are still working on the issue. Expect an update in a few hours or sooner if there is any new information.
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Please note that this issue can potentially cause the following:
- Missing transactions, or specific transaction data in transactions within EBC
- Settlement Transactions Performed on March 1st to be potentially delayed being sent for settlement
- Reporting may have missing data as well for this date
Next Update: When status changes or new information is available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Identified
We are sharing additional information about an issue affecting the performance of Settlement / Batching. We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Clients and merchants may have missing transactions in the settlement files for CPD 02 March 2023.
Reported Start Time: CPD 02 March 2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Impact: Clients and merchants may have missing transactions in the settlement files for CPD 02 March 2023.
Reported Start Time: CPD 02 March 2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15551087
Investigating
Cybersource is aware of an issue that is currently affecting the Settlement application. Clients and merchants may experience missing transactions in the settlement files for Central Processing Date (CPD) 02 March 2023.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients and merchants may have missing transactions in the settlement files for CPD 02 March 2023.
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 15551087
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients and merchants may have missing transactions in the settlement files for CPD 02 March 2023.
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: 15551087
This incident affected: Settlement/Batching (Visa Platform Connect (VPC) Gateways).