Prosa Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20696186
Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025
Impact: Customers are now able to use Prosa services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20696186
Identified
Cybersource became aware of an issue that affected Prosa transaction processing. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. We regret any inconvenience this may have caused for our customers.
Impact: The issue has been mitigated, and customers are now able to use Prosa services as expected.
Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20696186
Impact: The issue has been mitigated, and customers are now able to use Prosa services as expected.
Reported Start Time: 19:00 GMT on 6 May 2025
Reported End Time: 20:14 GMT on 6 May 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20696186
This incident affected: Payment Gateway Processing (Prosa).