Alternative Payment Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link Post Incident Report.
Resolved
The issue affecting Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 29 November 2024 11:52 GMT
Reported End Time: 29 November 2024 15:04 GMT
Impact: Customers are now able to use Alternative Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
Reported Start Time: 29 November 2024 11:52 GMT
Reported End Time: 29 November 2024 15:04 GMT
Impact: Customers are now able to use Alternative Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
Monitoring
The issue affecting Alternative Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Alternative Payment services as normal.
Reported Start Time: 29 November 2024 11:52 GMT
Reported End Time: 29 November 2024 15:04 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
Impact: The issue has been mitigated and customers are now able to use Alternative Payment services as normal.
Reported Start Time: 29 November 2024 11:52 GMT
Reported End Time: 29 November 2024 15:04 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
Investigating
Cybersource is aware of an issue that is currently affecting some Alternative Payment services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use some Alternative Payment services. this may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 29 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use some Alternative Payment services. this may limit payment options and cause an inconvenience to users and in some cases transaction declines.
Reported Start Time: 29 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19560409
This incident affected: Payment Services (Alternative Payments).