Visa Platform Connect Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following Link
Resolved
The issue affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT
Impact: Users are now able to use the Visa Platform Connect (VPC) for NON-credit authorization refund transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22310734
Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT
Impact: Users are now able to use the Visa Platform Connect (VPC) for NON-credit authorization refund transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22310734
Monitoring
The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use VPC as normal.
Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22310734 (EPS-34357)
Impact: The issue has been mitigated, and customers are now able to use VPC as normal.
Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22310734 (EPS-34357)
Identified
We have identified the issue affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard. Customers may experience funding settlement issues.
Reported Start Time:08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:INC22310734 (EPS-34357)
Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard. Customers may experience funding settlement issues.
Reported Start Time:08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #:INC22310734 (EPS-34357)
Update
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions.
We are investigating the cause and working urgently to resolve the issue.
Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard.
Reported Start Time: 08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-34357
We are investigating the cause and working urgently to resolve the issue.
Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard.
Reported Start Time: 08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-34357
Investigating
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Settlement/Batching via VPC connected through Mastercard.
Reported Start Time: 08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-34357
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Settlement/Batching via VPC connected through Mastercard.
Reported Start Time: 08 October 2025, 07:55 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:EPS-34357
This incident affected: Settlement/Batching (Visa Platform Connect (VPC) Gateways).