Payer Authentication Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Monitoring
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Impact: The issue has been mitigated, and customers are now able to use the Payer Authentication Service as normal.
Reported Start Time: 15 July 2026, 07:09 GMT
Reported End Time: 15 July 2026, 08:52 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Identified
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: 15 July 2026, 07:09 GMT
Next Update: A status change
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: 15 July 2026, 07:09 GMT
Next Update: A status change
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271 / EPS-41752
Investigating
Cybersource is aware of an issue that is currently affecting Payer Authentication.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: July 15th, 2026 7:09 GMT
Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service.
Start: July 15th, 2026 7:09 GMT
Next Update: The next update will be sent as soon as further information becomes available, or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26442306 / INC26442271
This incident affected: Risk (Payer Authentication Processing).