FDC Nashville Global Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support center login credentials at the following link:
Resolved
The issue affecting FDC Nashville Global has now been fully resolved.
Reported Start Time: 20 November 2025 03:29 GMT
Reported End Time: 22 November 2025 00:16 GMT
Impact: Customers are now able to use FDC Nashville Global services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Reported Start Time: 20 November 2025 03:29 GMT
Reported End Time: 22 November 2025 00:16 GMT
Impact: Customers are now able to use FDC Nashville Global services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Update
We appreciate your continued patience as we work to process the affected transactions and closely monitoring.
Impact: Merchant payments and refunds may have been rejected during settlement due to an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Merchant payments and refunds may have been rejected during settlement due to an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
We continue to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Update
We are continuing to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23020945
Identified
We have identified the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting FDC Nashville Global transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchant Payments and Refunds rejected at Settlement with an exception.
Reported Start Time:20 November 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Settlement/Batching (FDC Nashville Global) and Payment Gateway Processing (FDC Nashville Global).