Vantiv CNP Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link
Resolved
The issue affecting Vantive CNP service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 16:28 GMT on 7 May 2025
Reported End Time: 16:23 GMT on 8 May 2025
Impact: Customers are now able to use Vantive CNP services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC20717292
Reported Start Time: 16:28 GMT on 7 May 2025
Reported End Time: 16:23 GMT on 8 May 2025
Impact: Customers are now able to use Vantive CNP services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC20717292
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Vantive CNP services as expected.
Reported Start Time: 16:28 GMT on 7 May 2025
Reported End Time: 16:23 GMT on 8 May 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20717292
Impact: The issue has been mitigated and customers are now able to use Vantive CNP services as expected.
Reported Start Time: 16:28 GMT on 7 May 2025
Reported End Time: 16:23 GMT on 8 May 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20717292
Investigating
Cybersource is aware of an issue that is currently affecting Vantiv CNP transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 8 May 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 8 May 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Payment Gateway Processing (Worldpay VAP).