Service Disruption - Payer Authentication Processing for India Transactions.
Incident
Report for Cybersource
Resolved
The issue affecting Payer Authentication Processing services for India Transactions has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 30 May 2024 09:23 GMT
Reported End Time: 30 May 2024 10:27 GMT
Impact: Customers are now able to use Payer Authentication Processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
Reported Start Time: 30 May 2024 09:23 GMT
Reported End Time: 30 May 2024 10:27 GMT
Impact: Customers are now able to use Payer Authentication Processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
Monitoring
The issue affecting Payer Authentication Processing services for India Transactions is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Payer Authentication Processing services as normal.
Reported Start Time: 30 May 2024 09:23 GMT
Reported End Time: 30 May 2024 10:27 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
Impact: The issue has been mitigated and customers are now able to use Payer Authentication Processing services as normal.
Reported Start Time: 30 May 2024 09:23 GMT
Reported End Time: 30 May 2024 10:27 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
Investigating
Cybersource is aware of an issue that is currently affecting Payer Authentication Processing services for India transactions. We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 30 May 2024 09:23 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 30 May 2024 09:23 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18396345
This incident affected: Payment Services (Payment Services).