API Connection Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following:
Resolved
The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Reported End Time: 03:14 GMT on 31 July 2024
Impact: Customers are now able to use the REST API Transactions using JSON Web token (JWT) authentication as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Reported Start Time: 13:00 GMT on 30 Jul 2024
Reported End Time: 03:14 GMT on 31 July 2024
Impact: Customers are now able to use the REST API Transactions using JSON Web token (JWT) authentication as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the REST API Transactions using JSON web token (JWT) authentication as expected.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Reported End Time: 03:14 GMT on 31 July 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Impact: The issue has been mitigated and customers are now able to use the REST API Transactions using JSON web token (JWT) authentication as expected.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Reported End Time: 03:14 GMT on 31 July 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Update
We appreciate your patience as we continue to implement a mitigation for the identified issue affecting the REST API Service.
Impact: REST API Transactions using JSON web token (JWT) authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Impact: REST API Transactions using JSON web token (JWT) authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Identified
We have identified the issue affecting the REST API Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: REST API Transactions using JSON web token (JWT) authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Impact: REST API Transactions using JSON web token (JWT) authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC18807618
Investigating
Cybersource is aware of an issue that is currently affecting the REST API Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: REST API Transactions using JWT authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBC
We are investigating the cause and working urgently to resolve the issue.
Impact: REST API Transactions using JWT authentication may fail intermittently when authenticating.
Reported Start Time: 13:00 GMT on 30 Jul 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBC
This incident affected: API Connection/Endpoints (Rest API).