The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:00 GMT on 30 Jul 2024 Reported End Time: 03:14 GMT on 31 July 2024
Impact: Customers are now able to use the REST API Transactions using JSON Web token (JWT) authentication as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the REST API Transactions using JSON web token (JWT) authentication as expected.
Reported Start Time: 13:00 GMT on 30 Jul 2024 Reported End Time: 03:14 GMT on 31 July 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.