Wells Fargo Service Fee Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 08 July 2026 18:18 GMT
Reported End Time: 08 July 2026 19:39 GMT
Impact: Customers are now able to use the Wells Fargo Service Fee as normal
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Reported Start Time: 08 July 2026 18:18 GMT
Reported End Time: 08 July 2026 19:39 GMT
Impact: Customers are now able to use the Wells Fargo Service Fee as normal
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Update
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Update
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience calculation errors.
Reported Start Time: 08 July 2026 18:18 GMT
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Payment Services (Wells Fargo Service Fee).