Business Center Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025
Impact: Customers are now able to use the Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
Impact: The issue has been mitigated and customers are now able to use the Business Center as expected.
Reported Start Time: 17 October 2025
Reported End Time: 22 October 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
Identified
We have identified the issue affecting the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact:Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Impact:Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Update
Cybersource continue to investigate the issue that impacted access to our Business Center.
While we continue to investigate this issue, a potential workaround for existing users is to reset their password using the "Forgot password" link and attempt to login.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: EPS-34588
While we continue to investigate this issue, a potential workaround for existing users is to reset their password using the "Forgot password" link and attempt to login.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: EPS-34588
Investigating
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
We are investigating the cause and working urgently to resolve the issue.
Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center.
Reported Start Time: 17 October 2025
Next Update: As current status changes or new information becomes available.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-34588
This incident affected: Portals (Access/Login - Business Center).