The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 16:58 GMT on May 15, 2024 Reported End Time: 18:00 GMT on May 15, 2024
Impact: Customers are now able to use the Payer Authentication Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users globally may experience issues with e-commerce authentication via the Payer Authentication Service.
Reported Start Time: 16:58 GMT on May 15, 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.