Business Center Service Disruption – One Time Password
Incident Report for Cybersource
Postmortem

Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following Link.

Posted Nov 11, 2024 - 10:28 UTC

Resolved
The issue affecting he Business Center and One Time Passwords has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Start: 17:36 GMT on 30 September 2024
End: 19:19 GMT on 30 September 2024

Start: 15:00 GMT on 1 October 2024
End: 16:04 GMT on 1 October 2024

Impact: Merchants, acquirers, and technical partners can now access the Cybersource Business Center as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC19174948
Posted Oct 29, 2024 - 16:04 UTC
Update
We continue to validate the permanent fix of the intermittent issues with delayed delivery of one-time password emails to ensure that issue is fully resolved.

Impact: Merchants, acquirers, and technical partners may experience intermittent issues while trying to access the Cybersource Business Center.

Reported Start Time: 1 October 2024 15:00 GMT
Reported End Time: On-going, intermittent.

Next Update: As status changes.

Please do not hesitate to contact the Cybersource support team if you are experiencing a delay in receiving your one time password email.

Cybersource Support Center

Incident #: INC19174948
Posted Oct 15, 2024 - 02:58 UTC
Update
We are aware that users may continue experiencing intermittent issues with delayed delivery of one time password emails. We appreciate your patience while we work to resolve this issue.

Impact: Merchants, acquirers, and technical partners may experience intermittent issues while trying to access the Cybersource Business Center.

Reported Start Time: 1 October 2024 15:00 GMT
Reported End Time: On-going, intermittent.

Next Update: As status changes.

Please do not hesitate to contact the Cybersource support team if you are experiencing a delay in receiving your one time password email.

Cybersource Support Center

Incident #: INC19174948
Posted Oct 02, 2024 - 14:13 UTC
Update
We are aware that users may continue experiencing intermittent issues with delayed delivery of OTP emails. We appreciate your patience while we work on a fix. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Impact: Merchants, acquirers, and technical partners are now able to access the Cybersource Business Center to perform their daily business processes as normal.

Reported Start Time: 1 October 2024
Reported End Time: 16:04 GMT 1 October 2024

Next Update: As status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19174948
Posted Oct 01, 2024 - 19:17 UTC
Monitoring
A fix has been implemented for the issue that was affecting the Business Center and One Time Passwords.

We are monitoring to confirm the issue is resolved.

Impact: Merchants, acquirers, and technical partners are now able to access the Cybersource Business Center to perform their daily business processes as normal.

Reported Start Time: 1 October 2024
Reported End Time: 16:04 GMT 1 October 2024

Next Update: As status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19174948
Posted Oct 01, 2024 - 17:52 UTC
Investigating
Cybersource is aware of an issue that is currently affecting the Business Center and One Time Passwords.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes.

Reported Start Time: 1 October 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC19174948
Posted Oct 01, 2024 - 16:18 UTC
This incident affected: Portals (Access/Login - Business Center).