Paymentech Authorization Reversals Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The issue affecting Paymentech Authorization Reversals has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT
Impact: Customers are now able to use (Insert Payment Service) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22959215
Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT
Impact: Customers are now able to use (Insert Payment Service) services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22959215
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals
Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22959215
Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals
Reported Start Time: 17 November 2025 16:00 GMT
Reported End Time: 18 November 2025 15:37 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22959215
Investigating
Cybersource is aware of an issue that is currently affecting Paymentech Authorization Reversals
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error.
Reported Start Time: 17 November 2025 16:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22959215
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error.
Reported Start Time: 17 November 2025 16:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22959215
This incident affected: Payment Gateway Processing (Chase Paymentech Solutions).