Flex Microform Service Disruption in CAS
Incident
Report for Cybersource
Postmortem
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credentials at the following link.
Resolved
The issue affecting the Flex Microform Service in CAS test environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 April 2025 at 21:00 GMT
Reported End Time: 18 April 2025 at 18:00 GMT
Impact: Customers are now able to use the Flex Microform Service in CAS test environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
Reported Start Time: 17 April 2025 at 21:00 GMT
Reported End Time: 18 April 2025 at 18:00 GMT
Impact: Customers are now able to use the Flex Microform Service in CAS test environment as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
Update
Cybersource is aware of an issue that is currently affecting the Flex Microform Service in CAS test environment.
We continue investigating the cause and appreciate your patience as we work urgently to implement a mitigation.
Impact:
Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD.
Reported Start Time:17 April 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
We continue investigating the cause and appreciate your patience as we work urgently to implement a mitigation.
Impact:
Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD.
Reported Start Time:17 April 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
Investigating
Cybersource is aware of an issue that is currently affecting the Flex Microform Service in CAS test environment.
We are investigating the cause and working urgently to resolve the issue.
Impact:
Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD.
Reported Start Time:17 April 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
We are investigating the cause and working urgently to resolve the issue.
Impact:
Clients may be experiencing an increase in failures and delays to Flex Microform Service in CAS test environment only. There is no impact to PROD.
Reported Start Time:17 April 2025 at 21:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20536580
This incident affected: Sandbox/Testing Environment (API Connection/Endpoints).