Settlement/Batching Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following LINK.
Resolved
The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 06 July 2026, 03:03 GMT
Reported End Time: 06 July 2026, 06:51 GMT
Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
Reported Start Time: 06 July 2026, 03:03 GMT
Reported End Time: 06 July 2026, 06:51 GMT
Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
Monitoring
The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: Some transactions experienced processing delays and may be settled later than originally expected.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
Impact: Some transactions experienced processing delays and may be settled later than originally expected.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
Investigating
Cybersource is aware of an issue that is currently affecting the VPC Settlement Service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
We are investigating the cause and working urgently to resolve the issue.
Impact: Customers may experience funding settlement issues.
Reported Start Time: 08:00 GMT on 05 July 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC26335380
This incident affected: Settlement/Batching (Visa Platform Connect (VPC) Gateways).