Virtual Terminal One Time Payment Issue
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following Link
Resolved
The issue affecting the Virtual Terminal has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 00:15 GMT on 09/18/2024
Reported End Time: 03:19 GMT on 09/18/2024
Impact: Customers are now able to use the Virtual Terminal as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
Reported Start Time: 00:15 GMT on 09/18/2024
Reported End Time: 03:19 GMT on 09/18/2024
Impact: Customers are now able to use the Virtual Terminal as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
Monitoring
The impact has been mitigated, and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Virtual Terminal as expected.
Reported Start Time: 00:15 GMT on 09/18/2024
Reported End Time: 03:19 GMT on 09/18/2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
Impact: The issue has been mitigated and customers are now able to use the Virtual Terminal as expected.
Reported Start Time: 00:15 GMT on 09/18/2024
Reported End Time: 03:19 GMT on 09/18/2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
Investigating
Cybersource is aware of an issue that is currently affecting the Virtual Terminal One-Time Payment.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experiencing errors while performing One Time Payment on Virtual Terminal
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experiencing errors while performing One Time Payment on Virtual Terminal
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19096290
This incident affected: Portals (Virtual Terminal - Business Center).