Tokenization Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Post incident Report
Resolved
The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:26 GMT, 12 January 2026
Impact: Customers are now able to use Tokenization services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:26 GMT, 12 January 2026
Impact: Customers are now able to use Tokenization services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
Monitoring
The issue affecting Tokenization services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Tokenization services as normal.
Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:20 GMT, 12 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
Impact: The issue has been mitigated and customers are now able to use Tokenization services as normal.
Reported Start Time: 03:58 GMT, 12 January 2026
Reported End Time: 04:20 GMT, 12 January 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
Investigating
Cybersource is aware of an issue that is currently affecting Tokenization services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.
Reported Start Time: 03:59 GMT, 12 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing.
Reported Start Time: 03:59 GMT, 12 January 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23574495
This incident affected: Payment Services (Tokenization (TMS)).