Visa Platform Connect Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting Visa Platform Connect(VPC) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 09:02 GMT on 11/03/2024
Reported End Time: 10:07 GMT on 11/03/2024
Impact: Customers are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19400040
Reported Start Time: 09:02 GMT on 11/03/2024
Reported End Time: 10:07 GMT on 11/03/2024
Impact: Customers are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19400040
Monitoring
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.
We are investigating the cause of the issue.
Impact: The issue has been mitigated and customers are now able to use VPC as normal.
Reported Start Time: 09:02 GMT on 11/03/2024
Next Update: As current status changes or new information is available.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19400040
The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.
We are investigating the cause of the issue.
Impact: The issue has been mitigated and customers are now able to use VPC as normal.
Reported Start Time: 09:02 GMT on 11/03/2024
Next Update: As current status changes or new information is available.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19400040
This incident affected: Payment Gateway Processing (Visa Platform Connect (VPC) Gateways).