Multiple Service Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Resolved
The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time:16:18 GMT 12 February 2026
Reported End Time: 16:23 GMT 12 February 2026
Impact: Customers are now able to use these services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24117348
Reported Start Time:16:18 GMT 12 February 2026
Reported End Time: 16:23 GMT 12 February 2026
Impact: Customers are now able to use these services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24117348
Monitoring
An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions.
Impact: The issue has been mitigated, and customers are now able to use these services as normal.
Reported Start Time: 16:18 GMT 12 February 2026
Reported End Time:16:23 GMT 12 February 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24117348
Impact: The issue has been mitigated, and customers are now able to use these services as normal.
Reported Start Time: 16:18 GMT 12 February 2026
Reported End Time:16:23 GMT 12 February 2026
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24117348
This incident affected: Risk (Account Take Over Protection, Bin Lookup, Decision Manager (DM), Fraud Management Essentials, List Manager, Partner Risk Controls, Payer Authentication Processing, Third Party Applications), Payment Gateway Processing (Ahli United Bank in Bahrain, AIB Merchant Services (AIBMS), American Express Direct, Bambora (Payworks), Bank of America Merchant Services on OmniPay Direct, Barclaycard HISO (Payworks), Barclays Merchant Services, Barclays Merchant Services (HISO), Cardnet International on OmniPay Direct, Chase Paymentech Solutions, China UnionPay, Cielo, Citibank India, Comercio Latino, Concardis (Payworks), Credit Mutuel-CIC, Cybersource Latin American Processing, eCheck/ACH, Elavon, Elavon Americas, Elavon (Payworks), FDC Compass, FDC Germany, FDC Nashville Global, FDI Australia, FDMS Nashville, FDMS South, First Data Merchant Solutions(Europe) on OmniPay Direct, French Gateways, Getneton Software Express, Global Payments Greenhouse South Authorization Platform, Global Payments International Acquiring on OmniPay Direct, Global Payments North America (GPN), Global Payments Omnipay (Payworks), Global Payments UCP (Payworks), HBoS, RuPay, HSBC, Ingenico ePayments, JCN Gateway, Lloyds-OmniPay, LloydsTSB Cardnet, Lynk, Moneris, PayEase China, Prosa, RBS WorldPay Atlanta, Rede, Saudi Payments, Six, Software Express (Getnet), Streamline, TeleCheck, TSYS Acquiring Solutions, UATP, Vero, Visa Platform Connect (VPC) Gateways, Worldpay VAP), and Payment Services (Payment Services).