The issue affecting the transaction processing via Visa Platform Connect (VPC) Gateways) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01:14 GMT on 28 March 2024 Reported End Time: 04:16 GMT on 2 April 2024
Impact: Customers are now able to use payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
We have identified the issue affecting the transaction processing via Visa Platform Connect (VPC) Gateways) and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Reported Start Time: 9:42 GMT on 28 March 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.
Impact: Users may experience payment processing error messages.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.