Transaction processing disruption - Payworks connectors
Incident
Report for Cybersource
Resolved
The issue affecting the Payworks connector services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 20:45 GMT on 10 February 2025
Reported End Time: 21:19 GMT on 10 February 2025
Impact: Customers are now able to use the Payworks connector services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19971132
Reported Start Time: 20:45 GMT on 10 February 2025
Reported End Time: 21:19 GMT on 10 February 2025
Impact: Customers are now able to use the Payworks connector services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19971132
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Payworks connector services as expected.
Reported Start Time: 20:46 GMT on 10 February 2025
Reported End Time: 21:21 GMT on 10 February 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Impact: The issue has been mitigated and customers are now able to use the Payworks connector services as expected.
Reported Start Time: 20:46 GMT on 10 February 2025
Reported End Time: 21:21 GMT on 10 February 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting Transaction processing for all Payworks connectors.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services.
Reported Start Time: 20:46 GMT on 10 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues when trying to use Payworks connectors. This may limit the ability to process card present transactions at point of sale or via API services.
Reported Start Time: 20:46 GMT on 10 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
This incident affected: Payment Gateway Processing (Bambora (Payworks), Barclaycard HISO (Payworks), Concardis (Payworks), Elavon (Payworks), Global Payments Omnipay (Payworks), Global Payments UCP (Payworks)).