Partner Risk Controls, Decision Manager (DM) and Fraud Management Essentials Service Disruption - Visa ApplePay
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
Cybersource was aware of an issue where merchants may have experienced an increase of unauthenticated Visa ApplePay transactions using Visa cards.
The issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 30 April 2025 22:00 GMT
Reported End Time: 1 May 2025 07:34 GMT
Impact: Partner Risk Controls or Decision Manager rules that merchants would have in place to prevent unauthenticated processing would have declined these transactions, lowering overall authorization rates.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20651358
The issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 30 April 2025 22:00 GMT
Reported End Time: 1 May 2025 07:34 GMT
Impact: Partner Risk Controls or Decision Manager rules that merchants would have in place to prevent unauthenticated processing would have declined these transactions, lowering overall authorization rates.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20651358
This incident affected: Risk (Decision Manager (DM), Fraud Management Essentials, Partner Risk Controls).