Alternative Payments Services - Service Disruption

Incident Report for Cybersource

Postmortem

Clients and merchants can access the Post Incident Report with their Support Center
login credentials at the following link. Post Incident Report

Posted Apr 09, 2026 - 21:34 UTC

Resolved

The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 31 March 2026
Reported Mitigated Time: 03 April 2026

Impact: Customers are now able to use the Alternative Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21911879

Posted Apr 08, 2026 - 06:04 UTC

Monitoring

Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal.

Reported Start Time: 31 March 2026
Reported Mitigated Time: 03 April 2026

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21911879

Posted Apr 06, 2026 - 19:21 UTC

This incident affected: Payment Services (Alternative Payments).