Visa Platform Connect Disruption
Incident
Report for Cybersource
Resolved
The issue affecting services via VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 5 November 2025 12:29 GMT
Reported End Time: 5 November 2025 18:02 GMT
Impact: Customers are now able to use Payment Gateway Processing via VPC for Mastercard digital payments (Applepay, Samsungpay, googlepay,etc)
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Reported Start Time: 5 November 2025 12:29 GMT
Reported End Time: 5 November 2025 18:02 GMT
Impact: Customers are now able to use Payment Gateway Processing via VPC for Mastercard digital payments (Applepay, Samsungpay, googlepay,etc)
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Monitoring
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. No errors have been observed for the past 50 minutes.
Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing via VPC for Mastercard payments through ApplePay services as expected.
Reported Start Time: 5 November 2025 12:30 GMT
Reported End Time: 5 November 2025 18:02 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing via VPC for Mastercard payments through ApplePay services as expected.
Reported Start Time: 5 November 2025 12:30 GMT
Reported End Time: 5 November 2025 18:02 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Identified
We remain in close contact with Mastercard as we work on the issue affecting services via VPC and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Update
We continue to work with Mastercard for the issue affecting services via VPC and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through ApplePay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22756704
Investigating
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through Apple Pay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Payment Gateway Processing via VPC connected for Mastercard payments through Apple Pay.
Reported Start Time: 5 November 2025 12:30 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
This incident affected: Payment Gateway Processing (Visa Platform Connect (VPC) Gateways).