Payment Gateway Processing Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Worldpay VAP transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Impact: Customers are now able to use Worldpay VAP gateway services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Impact: Customers are now able to use Worldpay VAP gateway services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use the Worldpay VAP gateway services as expected.
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Impact: The issue has been mitigated and customers are now able to use the Worldpay VAP gateway services as expected.
Reported Start Time: 20:00 GMT 7 November 2024
Reported End Time: 01:16 GMT 20 November 2024
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Update
We continue to work towards mitigation of the identified issue affecting some of Worldpay VAP transaction processing, and we appreciate your patience.
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: TBD
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Incident #: TBD
Identified
We have identified the issue affecting some of Worldpay VAP transaction processing, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Impact: Users may experience payment processing error messages.
Next Update: When status changes or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Update
Cybersource continues to investigate the issue that is currently affecting Worldpay VAP services.
We appreciate your patience and are working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions that are being declined for 136 / 141 / 142 Vantiv CNP response codes.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
We appreciate your patience and are working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions that are being declined for 136 / 141 / 142 Vantiv CNP response codes.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting Worldpay VAP services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may be experiencing gateway approved transactions are being declined.
Reported Start Time: 7 November 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
This incident affected: Payment Gateway Processing (Worldpay VAP).