Payment Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Paypal payment services has now been fully resolved. There were no issues identified within the Cybersource network.
Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025
Impact: Customers are now able to use Paypal Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22442819
Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025
Impact: Customers are now able to use Paypal Payment services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22442819
Monitoring
The issue affecting Paypal Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use Paypal Payment service as normal.
Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22442819
Impact: The issue has been mitigated and customers are now able to use Paypal Payment service as normal.
Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22442819
Investigating
Cybersource is aware of an issue that may be currently affecting Paypal Payment services. No issues have been identified within the Cybersource network.
We are continuing to investigate.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 15:09 GMT 16 October 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22442819
We are continuing to investigate.
Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.
Reported Start Time: 15:09 GMT 16 October 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #:INC22442819
This incident affected: Payment Services (Payment Services).