Enterprise Business Center Service – Transaction Data Missing
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login
credentials at the following link.
Resolved
The issue affecting the Transaction Data has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Impact: Merchants can access transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review and in the Payment Batch Detail Report (PBDR) as normal.
Reported Start Time: 13:00 GMT on 12 March 2025
Reported End Time: 23:41 GMT on 17 March 2025
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Impact: Merchants can access transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review and in the Payment Batch Detail Report (PBDR) as normal.
Reported Start Time: 13:00 GMT on 12 March 2025
Reported End Time: 23:41 GMT on 17 March 2025
Next Update: No further updates, issue resolved.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: Merchants may have experienced an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
Reported Start Time: 13:00 GMT on 12 March 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Impact: Merchants may have experienced an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
Reported Start Time: 13:00 GMT on 12 March 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Update
Ongoing investigation continues as Cybersource works towards mitigating the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
We greatly appreciate your patience during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: 00:01 GMT on 12 March 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
We greatly appreciate your patience during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: 00:01 GMT on 12 March 2025
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Update
Ongoing investigation continues as Cybersource works towards mitigating the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
We greatly appreciate your patience during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
We greatly appreciate your patience during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: As current status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Update
We continue to work on the issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
Your patience is greatly appreciated during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Your patience is greatly appreciated during this time.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
Investigating
Cybersource is aware of an issue that is currently affecting the functionality of Enterprise Business Center (EBC). Merchants might experience an inability to access some transaction data in the EBC Transaction Search, via Decision Manager (DM) and Fraud Management Essentials (FME) for Fraud Review, and in the Payment Batch Detail Report (PBDR) for reconciliation.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
We are investigating the cause and working urgently to resolve the issue.
Impact: Users and merchants may experience delays in access, reports, token creation and/or transaction processing.
Reported Start Time: tbd
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20243618
This incident affected: Portals (Reports - Business Center, Transaction Search - Business Center, Virtual Terminal - Business Center).