Concardis Payworks Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting Concardis Payworks has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025
Impact: Customers are now able to use Concardis Payworks services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19935832
Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025
Impact: Customers are now able to use Concardis Payworks services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19935832
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use (Insert Processor name) services as expected.
Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Impact: The issue has been mitigated and customers are now able to use (Insert Processor name) services as expected.
Reported Start Time: 20:12 GMT 4 February 2025
Reported End Time: 04:56 GMT 5 February 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Update
We continue to work on the issue affecting Concardis Payworks transaction processing. Your patience is appreciated.
A small percentage of transactions are affected and a retry is recommended for possible successful processing.
Impact: Users may experience payment processing error messages.
Reported Start Time: 20:12 GMT 4 February 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
A small percentage of transactions are affected and a retry is recommended for possible successful processing.
Impact: Users may experience payment processing error messages.
Reported Start Time: 20:12 GMT 4 February 2025
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Investigating
Cybersource is aware of an issue that is currently affecting Concardis Payworks transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 20:12 GMT 4 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 20:12 GMT 4 February 2025
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: TBD
This incident affected: Payment Gateway Processing (Concardis (Payworks)).