API Connection/Endpoint Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the impacted APIs Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 April 2026 at 19:51 GMT
Reported End Time: 11 April 2026 at 01:51 GMT
Impact: Customers are now able to use the APIs Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Reported Start Time: 10 April 2026 at 19:51 GMT
Reported End Time: 11 April 2026 at 01:51 GMT
Impact: Customers are now able to use the APIs Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Update
Majority of the services have the impact mitigated. Webhooks are still seeing impact.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Identified
Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services.
Reported Start Time: 10 April 2026 at 19:51 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC24995693
This incident affected: API Connection/Endpoints (Flex, Rest API, SCMP, Secure Acceptance, Simple Order API, SOAP Toolkit, Webhooks).