Prosa Service Disruption

Incident Report for Cybersource

Resolved

Cybersource became aware of an issue that affected the Prosa Gateway services. Merchants and clients may have experienced authorization failure due to a payment processor error.

This issue has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15:09 GMT on 17 March 2024
Reported End Time: 15:36 GMT on 17 March 2024

Impact: Customers are now able to use the Prosa Gateway services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17900273

Posted Mar 17, 2024 - 16:59 UTC

This incident affected: Payment Gateway Processing (Prosa).