[India Region] Payer Authentication Enrollment time-out Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Payer Authentication Enrollment application has now been resolved and this is the final update.
Start: 08/09/2022 23:00 GMT
End: 09/09/2022 11:33 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
Start: 08/09/2022 23:00 GMT
End: 09/09/2022 11:33 GMT
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
Monitoring
A change was implemented and are monitoring to make sure the issue is resolved.
Impact: Users will see time-outs, reason code 151 error during enrollment checks.
Start: 08/09/2022 23:00 GMT
End: 09/09/2022 11:33 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
Impact: Users will see time-outs, reason code 151 error during enrollment checks.
Start: 08/09/2022 23:00 GMT
End: 09/09/2022 11:33 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
Identified
We have identified an issue that is currently affecting [India Region] Payer Authentication Enrollment time-out
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see intermittent time-outs, reason code 151 error during enrollment checks.
Start: 09/09/2022, 00:30 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
We are working urgently to mitigate the issue, and we appreciate your patience.
Impact: Users will see intermittent time-outs, reason code 151 error during enrollment checks.
Start: 09/09/2022, 00:30 GMT
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
Update
We are continuing to investigate this issue.
Investigating
Cybersource is aware of an issue that is currently affecting the [India Region] Payer Authentication Enrollment time-out
We are investigating the cause and working urgently to resolve the issue.
Impact: Users will see time-outs, reason code 151 error during enrollment checks.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
We are investigating the cause and working urgently to resolve the issue.
Impact: Users will see time-outs, reason code 151 error during enrollment checks.
Next Update: The next update will be sent as soon as further information becomes available or system changes occur.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
CRM Incident 000376771
This incident affected: Risk (Payer Authentication Processing).