Database upgrade on Acceptance Devices
Scheduled Maintenance Report for Cybersource
Completed
The scheduled maintenance has been completed.
Posted Sep 04, 2024 - 02:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 04, 2024 - 01:00 UTC
Scheduled
Dear Valued Customer

What is happening:

On Wednesday 4th of September 2024, we will be implementing planned maintenance to the Credentials services database at 01:00 AM GMT. This change will increase the security and performance of our solution.
Customers may experience degraded performance for transaction processing for 2 to 3 minutes.

Please recommend to your clients to retry transactions in case they have any issues.

Start Time: 4th September 2024 01:00 GMT
End Time: 4th September 2024 02:00 GMT

Do not hesitate to contact Cybersource Acceptance Devices support team if you have any questions or concerns
Posted Aug 20, 2024 - 12:28 UTC
This scheduled maintenance affected: Payment Services (Acceptance Devices) and Payment Gateway Processing (Bambora (Payworks), Barclaycard HISO (Payworks), Concardis (Payworks), Elavon (Payworks), Fexco DCC (Payworks), Global Payments Omnipay (Payworks), Global Payments UCP (Payworks)).