API Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT
Impact: Customers are now able to use the REST API Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22349750
Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT
Impact: Customers are now able to use the REST API Service as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22349750
Update
We have identified the issue affecting some API services and mitigated the partial service disruption. We continue to work towards resolution and appreciate your patience.
Impact: Users may have experienced issues with REST API.
Reported Start Time: 10 October 2025, 12:17 GMT
Mitigated Time: 10 October 2025, 12:56 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22349750
Impact: Users may have experienced issues with REST API.
Reported Start Time: 10 October 2025, 12:17 GMT
Mitigated Time: 10 October 2025, 12:56 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22349750
Monitoring
Cybersource has mitigated a partial API service disruption. We are investigating the cause and working urgently to resolve the issue.
We regret any inconvenience this may cause for our affected clients. We will provide regular updates until the issue is mitigated.
Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT
Impact: Impact analysis is ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC22349750
We regret any inconvenience this may cause for our affected clients. We will provide regular updates until the issue is mitigated.
Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT
Impact: Impact analysis is ongoing
Next Update: Within 60 minutes
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource/Visa Acceptance Solutions Support & Knowledge Base
Incident #: INC22349750
This incident affected: API Connection/Endpoints (Rest API).