HSBC Service Disruption
Incident
Report for Cybersource
Resolved
The issue affecting HSBC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT
Impact: Customers are now able to use HSBC services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT
Impact: Customers are now able to use HSBC services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use HSBC services as expected.
Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
Impact: The issue has been mitigated and customers are now able to use HSBC services as expected.
Reported Start Time: 29 October 2024 08:53 GMT
Reported End Time: 29 October 2024 09:34 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
Investigating
Cybersource is aware of an issue that is currently affecting HSBC transaction processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 29 October 2024 08:53 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing error messages.
Reported Start Time: 29 October 2024 08:53 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC19367082
This incident affected: Payment Gateway Processing (HSBC).