Business Center Service Disruption - Case Management Service
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link
Resolved
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 2 February 2026
Reported End Time: 19 February 2026 at 00:00 GMT
Impact: Clients are now able to use the "Visualize" function while accessing the Case Management as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
Reported Start Time: 2 February 2026
Reported End Time: 19 February 2026 at 00:00 GMT
Impact: Clients are now able to use the "Visualize" function while accessing the Case Management as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
Identified
We have identified the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: As Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: As Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
Update
Cybersource continues to investigate the issue that is affecting the Business Center
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: As Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: As Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23998598
Update
Cybersource continues to investigate the issue that is affecting the Business Center
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-36211
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-36211
Investigating
Cybersource is aware of an issue that is currently affecting the Business Center.
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-36211
We are investigating the cause and working urgently to resolve the issue.
Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service.
Reported Start Time: 2 February 2026
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-36211
This incident affected: Portals (Case Management Search - Business Center).