The issue affecting Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13:30 GMT on 24 October 2024 Reported End Time: 18:50 GMT on 24 October 2024
Impact: Customers are now able to use Business Center as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
We have identified the issue affecting Business Center and we appreciate your patience as we work urgently to implement a mitigation.
As a work around, merchants, acquirers, and technical partners may use the following site to access the Business Center: https://ebc.cybersource.com.
Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes.
Reported Start Time: 13:30 GMT on 24 October 2024
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.