North America Settlement/Batching Disruption
Incident
Report for Cybersource
Postmortem
Clients and merchants can access the Post Incident Report with their login credentials at the following link.
Resolved
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 26 January 2026 at 05:35 GMT
Reported End Time: 26 January 2026 at 21:05 GMT
Impact: The issue impacting settlement funding has been fully resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
Reported Start Time: 26 January 2026 at 05:35 GMT
Reported End Time: 26 January 2026 at 21:05 GMT
Impact: The issue impacting settlement funding has been fully resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
Identified
We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation.
Impact: Some customers may experience funding settlement issues.
Reported Start Time: 26 January 2026 at 05:35 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
Impact: Some customers may experience funding settlement issues.
Reported Start Time: 26 January 2026 at 05:35 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
Investigating
Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants.
We are investigating the cause and working urgently to resolve the issue
Impact: Some customers may experience funding settlement issues.
Reported Start Time: 26 January 2026 at 05:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
We are investigating the cause and working urgently to resolve the issue
Impact: Some customers may experience funding settlement issues.
Reported Start Time: 26 January 2026 at 05:35 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC23863472
This incident affected: Settlement/Batching (Global Payments North America (GPN)).